Customer Relationship Management (CRM) Analyst

Responsibilities

• Ensure optimal setup, maintenance, and adoption of CRM and digital execution platforms across Latin America North.
• Maintain data hygiene through bulk uploads, duplicate cleaning, and customer profile updates.
• Serve as the primary technical point of contact for the sales force regarding CRM access and troubleshooting.
• Generate reports and dashboards to help managers visualize team performance.
• Support digital campaign execution, including mass email configuration and digital material distribution.
• Monitor and consolidate KPIs such as open rates, click rates, and virtual event attendance.
• Create user support materials, including manuals and quick-start guides, to facilitate tool adoption.
• Assist in onboarding new hires on company digital platforms.

Requirements

• 1+ years of experience in CRM administration, digital operations, or commercial operations.
• Hands-on experience administering CRM platforms such as Veeva or Salesforce.
• Knowledge of marketing automation tools (e.g., Salesforce Marketing Cloud, Veeva Engage/CLM, or Adobe).
• Proficiency in Excel and Power BI for data analysis and reporting.
• Strong communication skills in English (verbal, written, and listening).
• Understanding of data governance, taxonomy, segmentation, and omnichannel customer journeys.
• Ability to manage multiple markets and work effectively in cross-functional, multicultural environments.

Preferred Qualifications

• Previous experience working within the pharmaceutical or healthcare industry.
• Strong project management abilities and stakeholder management skills.

About the Company

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while investing in transforming vital organ therapies.