Customer Relationship Liaison

Responsibilities

• Act as the single point of contact for specific accounts and patients to ensure they have necessary medical equipment.
• Respond to customer needs, concerns, and complaints in a timely manner.
• Consult with clients and referral sources regarding products and required equipment.
• Manage all follow-up functions, including obtaining documentation for orders, service scheduling, and billing.
• Coordinate patient services with physicians and medical groups to enhance patient care.
• Set up and deliver home healthcare products and services.
• Perform timely follow-up on initial and renewal authorizations to maintain reimbursement.
• Troubleshoot issues with medical groups and relevant on-site departments.

Requirements

• High School diploma required.
• At least 2 years of related experience.
• Must be at least 21 years of age or older at the time of hire.
• Valid Driver’s License and ability to operate a personal vehicle.
• Proficiency in MS Office (Excel, Word, PowerPoint, etc.).
• Ability to lift and move items up to 25 pounds frequently and up to 40 pounds occasionally.

Benefits

• Medical, dental, and vision care coverage.
• Paid time off plan and paid parental leave.
• 401(k) Plan and Flexible Spending Accounts.
• Basic life insurance, short-term, and long-term disability coverage.
• Accident insurance and Teammate Assistance Program.
• Mental, physical, and financial well-being programs.

About the Company

Accendra Health helps deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. We are dedicated to providing personalized, long-term care and bringing care to life for the patients we serve.