Customer Relationship Executive

Responsibilities

• Coordinate auditor schedules and manage client requests
• Identify jobs due for surveillance and ensure scheduling and invoicing
• Manage documentation and approvals for technical experts and subcontractors
• Schedule auditor assignments for initial audits, surveillance, and renewals
• Arrange logistics including access passes, ferry tickets, visas, and transport
• Update auditor information and schedules on CertIQ
• Provide monthly reports on overdue schedules, concessions, and suspension reports

Requirements

• Minimum Diploma in Management or related fields
• Minimum 3 years of administration experience
• Proficiency in MS Office, especially Excel
• Strong communication, negotiation, and interpersonal skills
• Ability to work independently and produce accurate monthly reports

About the Company

SGS is the world’s leading Testing, Inspection and Certification company, operating a network of over 2,500 laboratories and business facilities across 115 countries.