Customer Relationship Executive

Responsibilities

• Deliver high-quality customer service and manage enquiries via phone and email
• Prepare and provide accurate quotations to customers
• Promote and sell SGS services to existing and prospective clients
• Maintain and update customer databases and information accurately
• Coordinate equipment deliveries, collections, and on-site calibration schedules
• Follow up on Purchase Orders (POs) and issue Delivery Orders (DOs)
• Identify opportunities for cross-selling and upselling services
• Resolve customer concerns, complaints, and service issues promptly
• Follow up with customers regarding outstanding payments

Requirements

• Diploma in Business Administration, Engineering, Marketing, or a related discipline
• Minimum 1 year of experience in customer service, sales support, or business development
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Strong communication, negotiation, and interpersonal skills
• Ability to work independently and handle multiple priorities in a fast-paced environment
• Fluent in English and the local language

Preferred Qualifications

• Experience in a testing, inspection, certification, calibration, or technical services environment

About the Company

SGS is the world’s leading Testing, Inspection and Certification company, operating a network of over 2,500 laboratories and business facilities across 115 countries.