Customer Relations Specialist

About the Company

Teya was founded on a simple belief: local businesses deserve better. We’re building a financial platform for local businesses across Europe - one built around simple tools, thoughtful design and real human support.

Responsibilities

• Proactively follow up with customers in the first months after sale to ensure successful activation and product adoption
• Handle calls, emails, and chats with efficient and empathetic resolution
• Identify at-risk customers based on low usage or inactivity and act preventively
• Contact customers with growth potential to support the adoption of relevant products and features
• Manage complaints effectively and escalate to other teams when necessary
• Maintain updated and organized records in internal systems
• Identify patterns to contribute to continuous improvement of processes and customer experience

Requirements

• Fluency in Portuguese and English
• Previous experience in customer support, retention, sales, or similar roles
• Strong communication and interpersonal skills
• Proactive approach to problem-solving
• Ability to manage multiple priorities in an organized manner
• Commercial mindset and results orientation