Customer Relations Officer

Responsibilities

• Serve as the primary point of contact for club members, addressing questions, concerns, and feedback with professionalism and empathy.
• Greet members warmly and provide personalized assistance to ensure a seamless experience.
• Actively promote membership upgrades, class bookings, and premium services.
• Handle member complaints and resolve issues promptly, escalating to management when necessary.
• Assist with member onboarding, renewals, cancellations, and account management.
• Maintain accurate member records in the system, ensuring data privacy and security.
• Conduct guided tours for prospective members, highlighting the club’s premium amenities and services.
• Build strong relationships with members to understand their wellness goals and ensure high engagement and retention.

Requirements

• Bachelor’s degree in hospitality, customer service, business, or a related field (preferred).
• 1–2 years of experience in customer service, sales, or a similar role.
• Experience in a premium or luxury service environment is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal, relationship-building, and conflict resolution abilities.
• Proficiency in CRM software and office tools.
• High emotional intelligence and empathy.

Preferred Qualifications

• Background in the fitness, hospitality, or service industry.

Benefits

• Competitive salary based on experience.
• Full access to SEVEN Wellness Club facilities and classes.
• 50% discount on all in-house food and beverage items at The Dose by Silvena.
• Opportunities for career growth across SEVEN’s expanding group of brands.
• A supportive, team-oriented culture that values professionalism and well-being.

About the Company

SEVEN is a Dubai-born wellness brand redefining what it means to live well through seven core pillars: fitness, movement, recovery, relaxation, nourishment, longevity, and community. With an off-luxury approach and a presence across the Middle East and Europe, SEVEN creates expansive spaces and experiences designed to optimise well-being.