Customer Relations Officer

Responsibilities

• Serve as the primary point of contact for club members, addressing questions, concerns, and feedback with professionalism and empathy
• Greet members warmly and provide personalized assistance to ensure a seamless experience
• Actively promote membership upgrades, class bookings, and premium services
• Handle member complaints and resolve issues promptly, escalating to management when necessary
• Assist with member onboarding, renewals, cancellations, and account management
• Maintain accurate member records in the system, ensuring data privacy and security
• Conduct guided tours for prospective members, highlighting the club’s premium amenities
• Build strong relationships with members to understand their wellness goals and drive retention

Requirements

• 1–2 years of experience in customer service or sales, preferably in a premium or luxury service environment
• Bachelor's degree in hospitality, customer service, business, or a related field (preferred)
• Excellent verbal and written communication skills
• Strong interpersonal, relationship-building, and conflict resolution abilities
• High emotional intelligence and empathy
• Proficiency in CRM software and office tools
• Background in the fitness, hospitality, or service industry is a plus

Benefits

• Competitive salary based on experience
• Full access to SEVEN Wellness Club facilities and classes
• 50% discount on all in-house food and beverage items at The Dose by Silvena
• Opportunities for career growth across SEVEN’s expanding group of brands
• A supportive, team-oriented culture that values professionalism and well-being

About the Company

SEVEN is a Dubai-born wellness brand redefining what it means to live well through seven core pillars: fitness, movement, recovery, relaxation, nourishment, longevity, and community. With an off-luxury approach and a presence across the Middle East and Europe, SEVEN creates expansive spaces and experiences designed to optimise well-being.