Customer Relations Officer

Responsibilities

• Organize and monitor customer satisfaction to develop Halles METRO revenue
• Welcome, listen to, and identify customer needs via physical, telephone, and omnichannel channels
• Manage customer requests or connect them with the appropriate experts
• Ensure the quality, reliability, and enrichment of the customer database
• Execute the onboarding process for new customers and drive service activation rates
• Cooperate with different sales sectors to share best practices

Requirements

• Experience in customer relations and service sales
• Strong organizational and rigorous work methods
• Teamwork orientation and interpersonal skills
• Field-oriented mindset with a preference for varied actions
• Proficiency in Microsoft Office and digital tools
• Ability to handle heavy loads and work in a cool environment

Benefits

• Adapted integration plan and continuous training
• 13th month salary plus variable pay based on objectives
• Profit-sharing and participation schemes
• 65% reimbursement of public transport costs and mobility assistance
• 15% to 18% discount on personal purchases at METRO Halles
• Special leave (seniority, paternity, menstrual, etc.)

About the Company

METRO France is the leading omnichannel supplier for independent commercial catering in France, serving 400,000 professional clients through 99 points of sale and 20 logistics platforms.