Customer Relations Officer

Responsibilities

• Organize and monitor customer satisfaction to develop point-of-sale revenue
• Welcome and identify customer needs via physical, telephone, and omnichannel channels
• Connect customers with relevant internal experts to ensure needs are met
• Maintain and enrich the customer database for quality and reliability
• Manage the onboarding process for new customers and service activation rates
• Cooperate with different sales sectors to share best practices

Requirements

• Currently pursuing a Bac +2 degree
• Seeking an apprenticeship in distribution or commerce
• Passion for gastronomy and customer relations
• Agile with IT tools

Benefits

• Complete integration plan and continuous training
• Potential for permanent contract (CDI) and internal evolution
• 13-month salary package plus profit-sharing and incentive bonuses
• 15% discount on METRO purchases
• 100% coverage of training-related expenses (transport, hotel, meals)

About the Company

METRO France is the leading omnichannel supplier for independent commercial catering in France, serving 400,000 professional clients through 99 halls and 20 platforms.