Customer Relations Officer

Responsibilities

• Ensure a friendly, safe, and secure environment for all IKEA visitors and customers
• Manage children's safety and cleanliness in Smaland and oversee amenities like the 1st Aid and Nursing rooms
• Plan, coordinate, and follow up on IKEA Family and IKEA Family Kids Club activities
• Handle customer queries and complaints professionally to enhance the shopping experience
• Record information, manage paperwork, compile statistics, and perform general housekeeping
• Contribute to department action plans and deliver on assigned tasks

Requirements

• Strong communication and interpersonal skills
• Passion for working with children and people
• Ability to work independently and as a motivated team player
• Proficiency in computer literacy and multi-tasking abilities
• Ability to work retail shifts, including weekends and Public Holidays

About the Company

The IKEA vision is to create a better everyday life for the many people by offering well-designed, functional home furnishing products at low prices. As part of the Ikano Group, we operate in Singapore, Malaysia, and Thailand, focusing on sustainability and community support.