Customer Relations Officer

Responsibilities

• Provide resolutions for customer enquiries and complaints including exchange, returns, refunds, and IKEA Family Member Card issues
• Manage enquiries from walk-in and phone-in customers and provide service recovery
• Coordinate with sales and logistics teams to resolve out-of-stock cases and manage cash on delivery cases
• Implement department policies and procedures to ensure safety, security, and a positive shopping experience
• Support the team through knowledge sharing and multi-skilling across functions

Requirements

• 1 to 2 years of experience in a fast-paced customer service environment
• Strong sense of responsibility and ability to take initiative
• Solution-oriented with good decision-making skills
• Strong resilience and ability to work well in a team
• Excellent interpersonal and communication skills
• Ability to work retail shifts, including weekends and public holidays

About the Company

IKEA is the world’s largest home furnishing retailer. IKEA Singapore is part of Ikano Retail, one of 12 IKEA franchisees, operating omnichannel stores to create a better everyday life through well-designed, functional home furnishing products.