Customer Relations Officer

Responsibilities

• Ensure a positive and joyful shopping experience for all IKEA visitors and customers
• Handle customer issues efficiently and with empathy
• Record information accurately in relevant systems for future service improvements
• Support the execution of the Customer Relations action plan and service targets
• Promote delivery and assembly facilities to customers
• Resolve customer complaints within authorized levels and escalate complex issues to management
• Ensure safety guidelines are met within the Customer Relations area
• Support front counter, home delivery, and merchandise pick-up areas as required

Requirements

• Experience in customer handling
• Strong communication and interpersonal skills
• Emotional resilience and ability to handle conflict calmly
• Ability to multitask in a fast-paced retail environment
• Independent decision-making skills
• Willingness to work weekends, shift hours, and public holidays

About the Company

The IKEA vision is to create a better everyday life for the many people by offering well-designed, functional home furnishing products at low prices. Ikano Retail is an IKEA franchisee part of the Ikano Group, operating in Singapore, Malaysia, and Thailand.