Posted 13 days ago
Customer Relations Manager
Horizon ServicesCustomer Relations Manager
Requirements
3+ years customer service experience, 1+ year outbound calling experience, Strong sales skills, Excellent verbal and written communication
Skills
customer serviceSales
About the role
Responsibilities
- Handle customer concerns by phone or in person and provide clear information about products and services
- Resolve service and billing complaints, verify corrections, and follow up on customer issues
- Record customer interactions, complaints, comments, and actions taken in company systems
- Prepare contract forms, change of address records, and service discontinuance orders
- Contact customers regarding inquiries, claim results, or planned adjustments
- Solicit sales of additional services or products and overcome objections
- Refer unresolved grievances to upper management when needed
Requirements
- 3+ years of customer service experience
- 1+ year of outbound calling experience
- Strong sales skills and ability to overcome objections
- Excellent verbal and written communication skills
- Highly organized, detail oriented, and able to work independently
- Self-starter who takes initiative and responsibility
About the Company
Horizon Services provides cooling, heating, plumbing, and electrical services with a focus on customer satisfaction and quality service.
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Horizon Services · Newark
