Customer Relations Manager

Responsibilities

• Confer with customers via telephone or in person to provide product information, manage account cancellations, or gather details regarding complaints
• Resolve service or billing disputes through appropriate actions such as exchanges or adjustments
• Maintain detailed records of all customer interactions, inquiries, complaints, and actions taken
• Complete contract forms, update change of address records, and issue service discontinuance orders using computer systems
• Determine service charges, collect deposits or payments, and arrange for billing
• Solicit sales of new or additional products and services to existing customers
• Investigate the validity of complaints by examining relevant information and determining possible causes of malfunctions
• Refer unresolved grievances to upper management for further investigation

Requirements

• Minimum of 3 years of experience in a customer service capacity
• At least 1 year of experience in outbound calling
• Strong sales skills with the ability to overcome objections
• Excellent verbal and written communication skills
• Highly organized and detail-oriented mindset
• Ability to work as an independent self-starter who takes initiative and responsibility

About the Company

Horizon Services provides professional cooling, heating, plumbing, and electrical services. We are dedicated to providing a pleasant, fair, and non-discriminatory working environment for all employees.