Customer Relations Manager

Responsibilities

• Monitor, update, and process all exchange agreements and material transactions in collaboration with multiple departments.
• Input and verify critical data including part numbers, traceability documentation, part condition, and delivery details to ensure compliance.
• Ensure all component exchange agreements are fully documented and compliant prior to transaction conclusion.
• Provide timely communication and status updates on daily transactions to both internal teams and customers.
• Monitor customer status reports and facilitate rapid issue resolution to maintain consistent information flow.
• Provide day-to-day internal support to assist with operational questions and smooth material processes.
• Support the Program Manager with program-level initiatives and execution tasks.

Requirements

• Ability to manage quotes, scopes, invoicing, and professional customer communication.
• Strong organizational, communication, and conflict-resolution skills.
• Experience coordinating with internal teams such as production, QA, planning, and engineering.
• Must be a U.S. Citizen or Permanent Resident.

Preferred Qualifications

• Bachelor's degree in a relevant field.

About the Company

GA Telesis is a global leader providing integrated solutions to the aviation and aerospace industries. Our GA Telesis Ecosystem™ is a vast global network spanning 54 locations in 30 countries on six continents, serving over 2,000 customers including airlines and MRO providers. Our mission is customer success.