Customer Relations Liaison

Responsibilities

• Act as the primary point of contact for specific accounts and patients to ensure home healthcare needs are met.
• Respond to customer needs, concerns, and complaints in a timely and professional manner.
• Consult with clients and referral sources regarding medical products and necessary equipment.
• Manage all follow-up functions, including obtaining required documentation for orders, service scheduling, and billing.
• Coordinate patient services with physicians and medical groups to enhance patient care.
• Set up and deliver home healthcare products and services to patients.
• Proactively resolve issues by identifying problems and coordinating appropriate solutions.
• Operate a personally owned vehicle (POV) to perform essential job functions and territory visits.

Requirements

• High School diploma required.
• At least 2 years of related experience.
• Must be at least 21 years of age or older at the time of hire.
• Valid Driver’s License and the ability to operate a personal vehicle.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
• Ability to lift and move items up to 25 pounds frequently and up to 40 pounds occasionally.

Benefits

• Medical, dental, and vision care coverage.
• Paid time off plan and paid parental leave.
• 401(k) Plan and Flexible Spending Accounts.
• Basic life insurance, short-term, and long-term disability coverage.
• Accident insurance and Teammate Assistance Program.
• Mental, physical, and financial well-being programs.

About the Company

Accendra Health makes essential healthcare products and services more accessible through every stage of life. We help deliver care beyond traditional settings, providing personalized, long-term care for the patients we serve. Through our specialized brands, we are dedicated to our purpose of Bringing Care To Life™.