Customer Quality Manager

Responsibilities

• Lead and coordinate the Project Quality Engineering team to secure product and process quality for automotive lighting solutions.
• Manage APQP activities from the initial quote phase through post-launch to ensure all VPDS events meet quality standards.
• Oversee team management tasks including resource planning, training coordination with HR, and budget control for travel and timekeeping.
• Act as a coach and catalyst for the application of AIAG Core Tools across all required departments.
• Drive root-cause analysis for test failures using VSPS and VPRS, ensuring lessons learned are documented and implemented.
• Collaborate with manufacturing and engineering to implement advanced technologies that reduce customer-reported quality concerns.
• Ensure compliance with Customer Specific Requirements (CSR) and manage quality documentation such as DFMEA, PFMEA, and Control Plans.
• Support design verification, product validation testing, and the review of pre-production part builds.

Requirements

• BS in Engineering (Mechanical, Electrical, Optics, or Chemical/Materials engineering preferred).
• Minimum of 5 years of related experience in quality management or engineering.
• Proven experience in molded plastic product design and engineering.
• Strong working knowledge of AIAG Core Tools (APQP, SPC, MSA, FMEA, and PPAP).
• Excellent interpersonal and communication skills with the ability to work effectively across multiple teams.
• Experience interfacing with automotive OEMs is highly desired.

About the Company

OPmobility is a world-leading provider of innovative solutions for a unique, safer, and more sustainable mobility experience. The Group develops and produces intelligent exterior systems, customized complex modules, lighting systems, clean energy systems, and electrification solutions. With a global network of 150 plants and 40 R&D centers, OPmobility is at the forefront of the automotive revolution.