Customer Quality Lead

Responsibilities

• Plan, direct, and coordinate Quality Operational activities for dedicated customers to ensure compliance with cGMP and customer requirements.
• Act as the primary Quality Point of Contact for customers, attending weekly and monthly meetings to provide updates and quality information.
• Perform record reviews of completed and in-process orders to ensure adherence to standards.
• Assist with the investigation of Quality deviations and the drafting of associated investigation reports.
• Identify, communicate, track, and resolve document-related issues with internal departments and customers.
• Generate and present quality-related metrics and key performance indicators (KPIs) to track team performance.
• Coach, train, and mentor QA Technicians and other staff members to ensure quality standards are maintained.
• Assist with in-process/finished goods inspections, annual retain inspections, and customer complaint samples.
• Develop, update, and implement procedural changes throughout QA Operations to standardize documentation.

Requirements

• Bachelor’s degree in Pharmacy, Microbiology, Chemistry, Biology, or a related field.
• Minimum 1 year of experience within the pharmaceutical industry.
• Proficiency with the Microsoft Office Suite.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and superior communication skills.
• Ability to work effectively with minimal supervision.

About the Company

PCI Pharma Services is a global provider of pharmaceutical services, acting as a bridge between life-changing therapies and the patients who need them. We focus on providing quality and operational excellence through a culture of purposeful work and intentional learning.