Customer Quality Engineer

Responsibilities

• Act as the primary customer interface for complaints and after-sales service, managing cases from registration to final response.
• Lead 8D investigations and manage major action plans arising from customer complaints.
• Coordinate with cross-functional departments (Production, Purchasing, Engineering, Logistics) to drive root cause analysis and implement corrective actions.
• Plan and support customer audits and site visits.
• Monitor the implementation of preventive actions and analyze recurring defects to define long-term improvement initiatives.
• Maintain customer specification deviation matrices for products in serial production.
• Monitor KPI performance and costs related to customer quality and after-sales activities.
• Exercise authority to stop production if product integrity is at risk.

Requirements

• Degree in Mechanical Engineering, Materials Engineering, or a related field.
• Minimum of 5 years of experience in customer quality.
• Strong knowledge of problem-solving methodologies and quality tools such as 8D, DMAIC, Six Sigma, and 5 Whys.
• Fluent in English (both written and spoken).
• Methodical, detail-oriented, and highly organized with a collaborative mindset.
• Ability to work onsite in Lons Le Saunier, France.
• Willingness to travel occasionally.

Preferred Qualifications

• Previous experience within the aerospace industry.

About the Company

SKF is a global leader in the bearing and seal market, providing solutions for rotating equipment including bearings, seals, lubrication management, and maintenance services. SKF Aerospace in Lons-le-Saunier specializes in high-value-added products for the aerospace industry, such as complex mechanical components and high-strength composite solutions, serving major clients like Airbus, Boeing, and Dassault.