Customer Quality (Automotive) - Staff Engineer

Responsibilities

• Act as a technical customer-facing lead within the Quality Organization, supporting Automotive customers in the Asia region.
• Manage the resolution of quality issues for Qualcomm Snapdragon, Modem, and 5G technologies from development through mass production and field returns.
• Partner with Automotive customers and internal engineering teams to address quality concerns and customer returns.
• Support customer APQP processes, including documentation and risk assessments, to facilitate new product bring-up.
• Collaborate with global Qualcomm teams to implement worldwide CQE strategies and handle quality issue follow-ups.
• Work closely with local Sales, Customer Service, and Engineering teams to drive the adoption of Qualcomm PCNs.
• Survey key customers regarding quality KPIs and participate in regular business reviews.
• Provide customer intelligence to internal teams regarding regional requirements, standards, and emerging risks.

Requirements

• Bachelor's or Master's degree in Physics, Electronics, or a related engineering discipline.
• Minimum 5 years of experience in the Automotive industry, specifically in a customer-facing role.
• Strong understanding of semiconductor processes, including wafer fabrication, assembly, and testing.
• Hands-on proficiency with diagnostic equipment such as oscilloscopes, curve tracers, and CSAM.
• Expertise in the application of 8D Methodology and related problem-solving tools.
• Understanding of Electrically Induced Physical Damage (EIPD).
• Proficiency in verbal and written English.
• Ability to travel both domestically and internationally as required.

Preferred Qualifications

• Experience with Automotive industry standards including PPAP, APQP, and IATF 16949.
• Knowledge of CMOS manufacturing, construction, and deconstruction.
• Familiarity with IC assembly methods and digital/mixed-signal test systems.
• Strong interpersonal skills with the ability to manage difficult conversations with customers and internal stakeholders.

About the Company

Qualcomm is a global leader in the development and commercialization of wireless technologies. We invent the technologies that power the world's most advanced mobile and automotive applications, driving innovation in 5G, connectivity, and computing.