Customer Outcomes Manager

About the Company

At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.

Responsibilities

• Manage the full ticket lifecycle by triaging, debugging, and resolving issues alongside AI agents
• Drive product adoption by building onboarding plans and setting value milestones for customers
• Track usage trends and use anomaly signals to perform proactive outreach
• Run enablement sessions and product walkthroughs tailored to customer use cases
• Translate product usage into quantifiable business value and outcomes
• Maintain multi-threaded relationships with executive sponsors and regular meeting cadences
• Identify expansion opportunities and run formal renewal reviews

Requirements

• 3+ years in customer-facing technical roles such as support engineering, solutions engineering, CSM, or TAM
• Technically oriented with an understanding of APIs and distributed systems
• Hands-on experience with ticketing systems, CRM, workflow automation, or developer tools
• Ability to own a large B2B portfolio end-to-end
• Strong communication skills for running customer calls and writing RCA reports
• Commercial awareness regarding ACV and utilization tracking

Preferred Qualifications

• Background in fintech, enterprise SaaS, or high-volume support environments
• Experience across both support and customer success motions