Customer Ops Associate

About the Company

Metaview is an AI company focused on recruiting. We build AI agents that help world-class companies hire with radically more speed and precision. We automate the toil, and augment the human for companies like Brex, Affirm, Deel, ElevenLabs, and Airtable.

Responsibilities

• Take end-to-end ownership of escalated technical issues, ensuring they’re investigated and resolved quickly
• Use internal logs and tooling to diagnose issues and identify root causes
• Design and maintain lightweight internal tools and workflows to make investigations faster and more self-service
• Create and continuously improve internal documentation for humans and AI-powered tools
• Partner with Account Managers on key enterprise accounts to guide customers through technical troubleshooting
• Collaborate with Engineering to provide clear, well-scoped, and context-rich bug reports

Requirements

• 1–3 years in a customer-facing technical support, solutions, or similar role at a B2B software company
• Comfort digging into logs, systems, and documentation to get to root causes
• Experience translating ambiguous customer issues into clear, structured problem statements
• SQL experience and basic coding proficiency
• Familiarity with low-code / internal tooling or interest in building automations
• Clear, concise written and verbal communication skills
• High ownership mindset and proactive approach
• Ability to work to PST hours