Customer Operations/Travel Consultant

Responsibilities

• Process customer enquiries via email, telephone, and in person
• Manage customer bookings, cancellations, amendments, and financial activities including payments and refunds
• Handle back-office production tasks such as stock management, office procurement, and daily exports
• Resolve production issues including ID checks and delivery troubleshooting
• Manage sales enquiries and arrange complex, high-quality itineraries
• Upsell and cross-sell company services and products to meet client expectations
• Represent the company during B2B and B2C events

Requirements

• Degree or national qualification in business or travel agencies
• Proven experience traveling in Japan (must have visited at least once)
• At least one year of experience in a B2B or B2C environment
• Proficiency in Italian (Native or proficient)
• Advanced level of English and Spanish (Business conversational)
• Proficiency with Google Drive and common internet applications
• Eligible to work in Europe and living within commuting distance of Madrid
• Strong organizational skills and ability to work towards KPIs

About the Company

Founded in 1981, Japan Experience is the first European tour operator to specialize exclusively in Japan. Our mission is to become the leading brand for anyone wishing to visit the country. Our headquarters are in Paris, with offices in Tokyo, London, Berlin, Madrid, and Milan.