Customer Operations & Support Manager

Responsibilities

• Lead the Commercial Credit Customer Operations and Support group, overseeing day-to-day accounts receivable collections and customer financial entry.
• Research and resolve collection discrepancies by analyzing customer behavior, billing accuracy, and process gaps.
• Partner with internal stakeholders in Order to Cash, Accounting, and Commercial teams to investigate aging receivables and reduce past-due balances.
• Resolve customer disputes regarding invoicing and collections to protect company liquidity.
• Drive strategic process improvement initiatives to enhance operational efficiency and strengthen internal controls.
• Prepare and present bad debt expense activities to senior leadership and coordinate SOX quarterly reporting.
• Manage and lead audit requests to ensure compliance and effective governance.

Requirements

• Bachelor's degree in Finance, Accounting, Marketing, or a related field.
• Five (5) years of experience in Accounting, Finance, Commercial, or a related field.

Preferred Qualifications

• 1-2 years of experience working with Power BI, RightAngle, SAP, or Salesforce.
• Experience identifying trends, patterns, and process gaps.
• Proven ability to work cross-functionally to identify root causes and enhancement opportunities.
• Proficiency in working with financial statements.

Benefits

• Access to health, vision, and dental insurance.
• Paid time off and paid parental leave.
• 401k matching program.
• Educational reimbursement.
• Eligibility for a discretionary company-sponsored annual bonus program.

About the Company

Marathon Petroleum Corporation (MPC) is a leading, integrated, downstream energy company headquartered in Findlay, Ohio. The company operates the nation's largest refining system and maintains a vast marketing system including branded retail outlets across the United States.