Customer Operations Specialist

Responsibilities

• Support sales programs, customer meetings, line reviews, and special initiatives
• Manage customer-facing item setup, cost validation, and product maintenance across domestic, Direct Import, and ecommerce channels
• Own weekly POS reporting, trend analysis, and insight distribution to the Sales team
• Analyze promotional performance, lift, execution quality, and markdown exposure
• Conduct competitive pricing, assortment reviews, and market checks
• Serve as a liaison with brokers and Customer Care to resolve data, order, and execution issues
• Support Direct Import operations including item setup, tracking, compliance, and shipment visibility
• Maintain ecommerce content accuracy, product data, and sample inventory

Requirements

• Bachelor's degree in Business, Marketing, Supply Chain, Analytics, Operations, or a related field
• 1-3 years of experience in Customer Operations, Sales Operations, Supply Chain, or Ecommerce Operations
• Proficiency in Microsoft Excel and standard business tools
• Strong analytical rigor and attention to detail

Preferred Qualifications

• Experience working with POS data or customer systems
• Experience with ecommerce product content management
• Exposure to Direct Import operations, compliance processes, or global supply chain workflows

Benefits

• Annual bonus potential for all full-time employees
• Company matched 401k and Employee Value Sharing Plan
• Comprehensive healthcare benefits
• Education assistance program and wellness programs
• Generous product discounts onsite and online
• Free admission to the Crayola Experience for employees

About the Company

Crayola is a global leader in creativity, dedicated to making products that inspire kids and adults alike. We foster a "Kid Inspired" culture and are committed to environmental responsibility and community volunteerism.