Customer Operations Specialist

Responsibilities

• Support sales programs, customer meetings, line reviews, and special initiatives.
• Manage customer-facing item setup, cost validation, and product maintenance across domestic, Direct Import, and ecommerce channels.
• Own weekly POS reporting, trend analysis, and the distribution of actionable insights to the Sales team.
• Analyze promotional performance, including lift, execution quality, and markdown exposure.
• Conduct competitive pricing reviews, assortment analysis, and market checks.
• Serve as a liaison with brokers and Customer Care to resolve data, order, and execution issues.
• Support Direct Import operations, including item setup, tracking, compliance, and shipment visibility.
• Maintain ecommerce content accuracy and product data to drive discoverability and conversion.

Requirements

• Bachelor's degree in Business, Marketing, Supply Chain, Analytics, Operations, or a related field.
• 1-3 years of experience in Customer Operations, Sales Operations, Supply Chain, or Ecommerce Operations within the consumer goods or retail industry.
• Proficiency in Microsoft Excel and standard business tools.
• Strong analytical rigor and attention to detail.

Preferred Qualifications

• Experience working with POS data, customer systems, or item setup processes.
• Experience with ecommerce product content management.
• Exposure to Direct Import operations, compliance processes, or global supply chain workflows.
• Experience using customer portals or specialized reporting platforms.

Benefits

• Annual bonus potential for all full-time employees.
• Company matched 401k and Employee Value Sharing Plan.
• Comprehensive healthcare benefits.
• Generous product discounts onsite and online.
• Education assistance program and wellness programs.
• Free admission to the Crayola Experience for employees.

About the Company

Crayola is a global leader in creativity, dedicated to making products that inspire kids and families. We foster a "Kid Inspired" culture and are committed to environmental responsibility and community volunteerism.