Customer Operations Representative

About the Company

Forget about blending in. That's not our style. We're the risk takers, the trailblazers, the gamechangers. We're raw, unfiltered, and a bit unconventional. We are much more than a brand here. We are a way of life, a mindset.

Responsibilities

• Manage the end-to-end order lifecycle for finished goods in SAP
• Enter, validate, and maintain customer orders ensuring accuracy in pricing, quantities, and delivery dates
• Collaborate with Sales, Supply Chain, and Logistics to resolve order issues
• Communicate proactively regarding delays or changes
• Provide timely updates to customers on order status and resolve discrepancies or complaints
• Prepare reports for internal stakeholders
• Participate in projects to improve order management processes

Requirements

• Bachelor's Degree in Communications, Supply Chain, or a related field
• 1-3 years of experience in Customer Service
• 1-3 years of experience in Supply Chain Operations
• Proficiency in Microsoft Office Suite
• SAP experience preferred