Customer Operations Executive

About the Company

At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.

Responsibilities

• Act as the main point of contact for existing customers via inbound calls, emails, and live-chat
• Collate and share customer feedback with other departments to improve the customer journey
• Identify and solve customer payment queries
• Use bilingual skills to assist customers in Spanish or French
• Own customer queries from escalation through to resolution
• Perform administrative tasks for in-life customers
• Use Salesforce CRM, Zendesk, and other software tools

Requirements

• Fluency in Spanish or French in addition to English
• Previous experience or interest in a career in FinTech
• Strong analytical skills and comfort working with numerical data
• Ability to multitask and prioritize in a fast-paced environment
• Strong active listening and problem-solving skills