Customer Operations Engineering Lead

Responsibilities

• Lead customer focused collection planning, schedule deconfliction, and reporting activities
• Ensure timely data collection and delivery across missions according to customer requirements
• Coordinate with internal stakeholders and customers to ensure appropriate prioritization
• Develop standard collection planning, performance monitoring, and reporting processes
• Perform capacity planning and develop onboarding and training programs for future hires
• Ensure customer inquiries are addressed accurately and within required response times

Requirements

• 7+ years of experience in a customer facing technical role (e.g., technical account management, solutions architecture, or professional services)
• Experience leading teams including hiring, mentoring, and scaling
• Proven ability to create scalable customer focused processes and strategies
• Experience managing relationships with sophisticated customers in defense, aerospace, or government sectors
• Strong communication skills to articulate complex technical concepts
• Excellent time management and organization skills
• Willingness to obtain a security clearance

Preferred Qualifications

• Experience with satellite mission planning, command and control systems, and telemetry analysis
• Experience with on-orbit satellite payload operations and data processing
• Understanding of ITAR/EAR regulations

Benefits

• Equity compensation
• Medical, dental, and vision insurance
• 401k retirement plan
• Short and long term disability and life insurance
• Three weeks paid vacation
• 12 paid holidays
• Unlimited sick time
• Paid parental leave

About the Company

Founded in 2021, Muon Space is an end-to-end Space Systems Provider that designs, builds, and operates LEO satellite constellations delivering mission-critical data.