Customer Operations Coordinator

Responsibilities

• Provide professional support to customers via phone, email, and digital channels
• Coordinate installation appointments and service interventions
• Schedule and dispatch technicians to balance customer needs and operational efficiency
• Collaborate with field service teams, logistics partners, and internal stakeholders across Europe
• Maintain accurate records in CRM and ERP systems
• Monitor service readiness and escalate complex issues for timely resolution
• Identify opportunities for process improvement and enhanced customer satisfaction

Requirements

• At least 2 years of experience in customer service, support, or contact center environments
• Hands-on experience with CRM systems, ideally Microsoft Dynamics 365
• Fluency in English (written and spoken)
• Proficiency in an additional European language (Greek, Spanish, French, or Italian) is a plus
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment

About the Company

TOMRA is a global leader in sensor-based sorting and grading technology, providing solutions that enable the circular economy. Through TOMRA Collection, the company provides advanced reverse vending systems that make it easy for consumers to recycle and contribute to a more sustainable planet.