Customer Operations Coordinator

Responsibilities

• Provide professional support to customers via phone, email, and digital channels
• Coordinate installation appointments and service interventions
• Schedule and dispatch technicians to balance customer needs and operational efficiency
• Collaborate with field service teams, logistics partners, and internal stakeholders across Europe
• Maintain accurate records in CRM and ERP systems
• Monitor service readiness and ensure all required information is in place
• Escalate complex issues and drive timely resolutions
• Identify opportunities for process improvement and enhanced customer satisfaction

Requirements

• At least 2 years of experience in customer service, support, or contact center environments
• Hands-on experience with CRM systems, ideally Microsoft Dynamics 365
• Excellent communication skills and ability to manage multiple priorities
• Customer-centric mindset and proactive problem-solving approach
• Strong organizational skills and attention to detail
• Fluency in English (written and spoken)
• Proficiency in an additional European language (Greek, Spanish, French, or Italian) is a plus

About the Company

TOMRA is a global leader in sensor-based sorting and grading technology, providing solutions for the circular economy. The TOMRA Collection division specializes in reverse vending machines and automated collection systems to enable sustainable resource recycling.