Customer Operations Associate

About the Company

Outset invented a better way to do research: AI-powered user interviews. Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.

Responsibilities

• Support customer research success by reviewing study content, assisting with participant recruitment, and providing hands-on research support
• Act as a trusted product advisor, responding to questions, troubleshooting issues, and helping customers make the most of our platform
• Collaborate with external partners to ensure smooth research execution
• Contribute to product knowledge by building and maintaining help center content and improving internal documentation
• Advocate for users and inform the product roadmap by sharing customer insights and feedback
• Develop processes and systems to optimize internal workflows, including automation and AI

Requirements

• 1-2+ years of experience managing customer relationships (consulting, market research, project management, or account management)
• Experience in consulting, market research, research operations, or social science research
• Excellent communication skills with the ability to adapt to different audiences
• Proactive, problem-solving mindset and strong ownership
• Experience developing strong product or technical expertise
• Strong organizational skills and ability to manage multiple priorities