Customer Onboarding Specialist

Responsibilities

• Lead customers through the card journey from application to first swipe completion
• Educate customers on how to use Mudflap’s fuel card and associated platforms
• Monitor and track prospect progress using CRM tools like HubSpot
• Identify and resolve application and onboarding barriers
• Proactively engage with customers to foster initial usage and retention
• Collaborate with cross-functional teams to refine the PLG motion

Requirements

• Proven experience in a customer-facing role (onboarding, customer success, sales, or support)
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, high-volume startup environment
• Proficiency with CRM tools such as HubSpot
• Excellent time management and prioritization skills
• Problem-solving mindset with a proactive approach

Benefits

• Competitive pay and equity
• Multiple health benefit options
• Paid Time Off
• 401(k) matching
• Commuter benefits
• Lunches and snacks
• Annual company offsite event

About the Company

Mudflap serves the trucking industry by providing market-leading payment products that help truckers save on fuel while providing fuel stop partners access to new customers.