Customer Onboarding Specialist

Responsibilities

• Schedule installation appointments and ensure client sites are ready for setup
• Manage backend on-site training requests and technical visits for normal or emergency cases
• Lead the onboarding process for all products, including RMS, Foodics Online, and Foodics Pay
• Monitor assigned tasks and projects to ensure service delivery meets SLAs
• Educate customers via phone regarding onboarding sequences
• Train clients on setting up menus, recipes, and inventory products
• Build and update customer menus, recipes, and inventory items within the platform

Requirements

• Diploma or Bachelor's Degree (Networking, Computer Information System, or Computer Science preferred)
• 1-2 years of experience in IT or SaaS companies
• Fluency in both English and Arabic
• Strong problem-solving and communication skills (written and oral)
• Ability to work independently and manage multiple initiatives in a fast-paced environment

Preferred Qualifications

• Previous experience in the SaaS, technology, or F&B industry
• Collaborative mindset with a passion for driving growth and innovation

Benefits

• Competitive compensation packages, including bonuses and potential for shares
• Personal development opportunities with regular training and an annual learning stipend
• Inclusive and diverse culture with a global team of over 30 nationalities
• High levels of autonomy and mentoring in a hyper-growth environment

About the Company

Foodics is a leading restaurant management ecosystem and payment tech provider. Founded in 2014 and headquartered in Riyadh, we serve customers and partners in over 35 countries worldwide. Our innovative SaaS products have successfully processed over 6 billion orders, making us one of the most rapidly evolving companies in the MENA region.