Customer Onboarding Specialist

Responsibilities

• Triage customer support issues to assess urgency and assign prioritization
• Utilize internal and external tools to complete SOP requirements
• Proactively contact Customers, Merchants, and Dashers via phone, text, or chat to resolve moderately complex issues
• Create documentation for processes to support specific experiments and initiatives
• Support new operational processes and pilots
• Collaborate with teams to identify opportunities for process optimization

Requirements

• 2+ years of experience in customer support, operations, or account management
• Ability to prioritize varying tasks and adapt to changing environments
• Strong critical thinking skills to resolve situations where procedures are insufficient
• High attention to detail and commitment to quality standards
• Comfort working with varying levels of ambiguity

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Medical, dental, and vision benefits
• Wellness benefits and mental health program
• Commuter benefits match
• Paid time off and paid sick leave
• 11 paid holidays
• Family-forming assistance

About the Company

DoorDash is a technology and logistics company on a mission to empower local economies. We provide door-to-door delivery and are expanding to help people access any and all goods through our platform.