Customer Network Manager, Rare Bone & Endocrine Disorders

Responsibilities

• Manage HCP networks from a commercial perspective to support patient diagnosis and treatment pathways.
• Identify and collaborate with national and local professional organizations and stakeholders.
• Evaluate patient pathways and drive alignment for interdisciplinary processes involving Centers of Excellence.
• Work cross-functionally with Sales, Marketing, Medical, and Market Access teams to develop network strategies and tools.
• Develop and implement customer engagement and speaker programs, including the creation of slide decks and event concepts.
• Plan and execute advisory board programs to support networks and speaker initiatives.
• Gather and distill market insights to inform internal commercial strategic and tactical decision-making.

Requirements

• Minimum 5 years of Biotechnology or Pharmaceutical experience, preferably in specialized or orphan diseases.
• Prior experience as a Key Account Manager (KAM), MSL, KOL manager, or Customer Network Manager.
• Proven track record of relationship development within the industry.
• Strong IT skills, specifically with Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Excellent written and verbal communication skills in both German (native preferred) and English (fluent).
• Ability to travel regularly within the territory, including frequent overnight and weekend travel.
• Valid driver’s license and a clean driving record.

Preferred Qualifications

• Existing KOL contacts within the Bone & Endocrine Disorders therapeutic area.
• Experience working effectively within multi-disciplinary teams and matrix organizations.

About the Company

Alexion, part of AstraZeneca, is a global biopharmaceutical company focused on delivering life-changing innovative medicines for people with rare diseases.