Customer Marketing Manager, SMB

About the Company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products.

Responsibilities

• Identify high-potential SMB customers and use cases that demonstrate practical AI adoption and measurable business value
• Develop mini-stories, quotes, proof points, and reusable assets for web, webinars, lifecycle, and demand generation
• Create repeatable paths for sourcing, approving, tagging, and refreshing customer proof
• Stand up and run an SMB advocate community storytelling program
• Coordinate with Product Marketing, Content, Creative, Comms, Legal, and Events to ship high-quality work
• Track performance of SMB customer proof by audience, channel, and campaign contribution

Requirements

• 7+ years of experience in customer marketing, lifecycle marketing, content marketing, product marketing, or customer advocacy
• Experience marketing to SMB audiences and translating outcomes into practical proof
• Ability to manage high volume without losing quality
• Strong writing and editing skills
• Strong campaign execution and cross-functional project management skills
• Comfort using data and qualitative insight to prioritize strategy