Customer Manager Aftersales

About the Company

Enpal is Germany's first green unicorn, aiming to put a solar system on every roof, a battery in every home, and an electric car in every garage. We provide integrated solutions for decentralized energy, powered by our AI-driven platform Enpal.One+.

Responsibilities

• Act as the primary point of contact for customers via telephone and email
• Provide telephone customer support and reliable processing of incoming emails
• Work within a fixed team to process and forward customer inquiries
• Collaborate closely with various operational teams to solve issues structurally
• Continuously develop through regular training on products, processes, and internal workflows

Requirements

• Very good German language skills (at least C1) in speaking and writing
• Strong communication, empathy, and solution-oriented mindset
• Team player with a positive and open attitude
• Initial experience in customer service or similar fields, or an ambitious career changer
• High value placed on reliable and service-oriented customer care

Benefits

• Attractive salary package including an unlimited commission model
• Company car or a travel budget
• Opportunity to shape the solar energy transition in a growing unicorn
• Diverse, international team with over 65 nationalities
• Legendary team spirit and company events