Customer Management Analyst

Responsibilities

• Establish and maintain client governance models to drive service performance and customer satisfaction
• Manage service performance delivery by monitoring KPIs and SLA results
• Ensure accurate asset entitlement and endpoint registration under service contracts
• Identify and manage "bad actor" or chronic units that fail to meet quality standards
• Drive dispatch avoidance through remote resolution and business rule tuning
• Support customer engineers with account-specific procedures and site preparation information
• Assist with accounts receivable tasks, including billing disputes and concession approvals
• Monitor parts and logistics to ensure availability and quality for field support

Requirements

• Technical/Vocational certification or High School diploma
• 0-1 years of related experience
• Proficiency in Microsoft Office Suite, with excellent skills in Microsoft Excel
• Strong analytical and detail-oriented skills
• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment with strong time management skills
• Ability to work independently or as part of a team
• Willingness to work non-standard business hours as required by customers

Preferred Qualifications

• Experience working within various NCR Atleos Lines of Business
• Experience in a managed services or outsourcing environment
• Knowledge of Cash Management, CIT Management, or Availability Analytics

About the Company

NCR Atleos is a leader in expanding financial access, dedicated to optimizing branch operations and maximizing self-service availability for financial institutions and retailers globally. Headquartered in Atlanta, we focus on continuous innovation to solve the challenges our customers face in the self-service banking industry.