Customer Loyalty Specialist

About the Company

At Mira Home, we believe a better world begins with a better home. We’re dedicated to helping homeowners and families enjoy comfortable, pest-free living spaces so they can focus on what matters most to them. As local pest experts, we tailor our solutions to meet the unique needs of each customer, combining effective treatments with a commitment to safety, respect, and exceptional service.

Responsibilities

• Handle inbound and outbound retention-related calls, emails, and messages
• Identify reasons for potential cancellations and offer solutions or alternatives
• Review service history, feedback, and billing details to personalize each conversation
• Escalate complex or high-risk accounts to Team Leads when appropriate
• Update notes, tasks, and follow-ups in FieldRoutes
• Maintain professionalism, empathy, and brand integrity in all communications

Requirements

• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced, team-oriented environment
• Commitment to honesty, empathy, and accountability
• Willingness to work Monday–Friday, alternating Saturdays, and some holidays

Preferred Qualifications

• One year of Customer Loyalty (Retention) or inside sales experience
• Prior experience in customer retention, account management, or call center operations

Benefits

• Health Savings Account (HSA)
• Health, Dental, and Vision Insurance
• Paid Time Off
• Headquarter Building Perks
• Retention & Save Bonus Potential