Customer Lifecycle Manager

Responsibilities

• Act as the primary contact point for customers to build long-term relationships and deliver a strong first impression.
• Manage the full sales cycle from lead to purchase, including strategy, objection handling, and negotiation.
• Engage with small and medium businesses to identify needs and provide solutions using leading cloud technologies.
• Maximize up-sell and cross-sell opportunities for cloud solutions in collaboration with specialists.
• Convert prospects and qualified leads into revenue pipeline using criteria such as BANT (budget, authority, need, and timeline).
• Meet and exceed targets for net-new revenue and maintain high daily activity levels.
• Collect and communicate customer feedback to the business to represent the "Voice of the Customer."

Requirements

• Native Finnish speaker with fluent English (C1 level).
• 2-3 years of sales experience with a proven track record of success.
• Minimum 1 year of experience in the IT industry.
• Minimum 1 year of experience in sales account management or customer management.
• High school diploma required (BA/4-year degree preferred).
• Proficiency in Microsoft Office Suite and experience with CRM systems (e.g., Dynamics 365, Salesforce).
• Strong interpersonal, oral, and written communication skills.

Preferred Qualifications

• Experience selling Azure, Office 365, or Dynamics 365 solutions.
• Microsoft Fundamentals certification (Azure, Modern Workplace, or BizApps).
• Familiarity with modern sales techniques and digital engagement tools.

Benefits

• Excellent remuneration package based on experience, skills, and performance.
• Full paid training regarding the company and specific projects.
• Career development programs and specialized courses.
• Opportunities for international mobility and working abroad.
• Referral bonuses.
• Dynamic and creative team environment in a great Málaga office location.

About the Company

Workster partners with leading global organizations to connect top talent with exciting career opportunities. In this role, you will be working with a premier Outsourcing/BPO company based in Málaga, focusing on driving growth within the cloud technology sector.