Customer Lifecycle Manager

Responsibilities

• Act as the first point of contact for customers to build long-term relationships
• Lead sales strategy, overcome objections, and negotiate successful outcomes
• Engage with small and medium businesses to identify needs and cloud technology opportunities
• Position competitive solutions based on customer needs and experiences
• Demonstrate the value of Microsoft technologies to prospects
• Convert qualified leads into revenue pipeline using BANT criteria
• Utilize social, digital, video, chat, and phone environments for customer management
• Collect and articulate customer feedback to the business

Requirements

• Native level Flemish speaker
• Fluent English (B2 level)
• Minimum 1 year of experience in sales, account management, or customer management
• Minimum 1 year of IT industry experience
• Strong computer handling skills
• Excellent problem-solving, communication, and negotiation skills
• EU passport required

Preferred Qualifications

• Experience selling Azure, Office 365, or Dynamics 365
• Microsoft Fundamentals certification (Azure, Modern Workplace, or BizApps)

Benefits

• Relocation package including flight and accommodation
• Performance bonuses
• Discounts on gym and language courses
• 2 to 3 weeks of paid training
• Monday to Friday schedule with weekends off
• Opportunities for internal growth

About the Company

Our client is a global provider that designs, delivers, and optimizes human experiences across the digital world, covering B2C and B2B customer journeys from sales to service.