Customer Lifecycle Manager

About the Company

Almedia is building the future of marketing by rewarding a community of over 70 million users for engaging with advertisers' products. As one of Europe’s fastest-growing companies, we aim to become Germany’s second bootstrapped unicorn.

Responsibilities

• Own the full lifecycle across push, SMS, email, and in-app channels
• Map and simplify complex Braze Canvases to ensure scalable user flows
• Re-architect CRM logic by moving trigger and segmentation decisions into the data layer
• Make data-driven decisions on segmentation, timing, and channel selection
• Build monitoring systems to forecast expected sends versus actuals
• Partner with Product and Data teams to ship personalization experiments and drive LTV uplift

Requirements

• Experience owning lifecycle or CRM at a high-volume consumer platform
• Product, UX, or data-analytics mindset with a focus on systems and user journeys
• Proven ability to map complex user flows into scalable architecture
• Ability to make data-driven decisions regarding segmentation and channel orchestration
• Comfort reasoning about how data feeds into CRM tools

Preferred Qualifications

• Hands-on experience with Braze
• Knowledge of email deliverability and IP-warming
• Background as a self-developer, gamer, or maker

Benefits

• Equity in Almedia
• Transport subsidy
• Breakfasts and lunches provided
• Language learning opportunities
• Urban Sports Club membership