Customer Liaison

Responsibilities

• Enter and process customer orders accurately and efficiently
• Respond to customer enquiries via phone and email
• Maintain the online ordering system
• Action inbound calls regarding various products and services
• Ensure smooth communication within the Customer Service team and other business areas

Requirements

• Prior experience in a similar office-based customer service role
• Excellent verbal and written communication skills
• Professional telephone manner
• Strong organisational skills with the ability to meet deadlines
• Ability to work effectively both individually and as part of a team
• Solutions-oriented mindset with a proactive approach to challenges

Benefits

• Competitive salary with annual reviews
• Hybrid working arrangement (home and Newmarket office)
• Profit share scheme for eligible employees
• Travel and accommodation discounts
• Study assistance and professional development opportunities
• Access to wellbeing and community programs

About the Company

Obex Medical, part of the Bunzl Group, is an industry leader specialising in the supply of minimally invasive, consumable, and implantable medical devices. We provide high-level clinical and technical expertise to the New Zealand healthcare sector, supporting the delivery of essential diagnosis and therapy for patients.