Customer Liaison

Responsibilities

• Complete appointment scheduling for Design Consultants in an efficient and detailed manner
• Manage incoming phone calls and emails to address client needs and inquiries
• Greet showroom clients, assist with guestbook sign-ins, and offer refreshments
• Maintain showroom cleanliness and organization according to maintenance checklists
• Perform administrative duties including social media support, warranty tasks, and clerical responsibilities
• Support the Sales Manager with training and education for Design Consultants
• Assist with accounts receivable tasks as needed based on business volume

Requirements

• 1-2 years of administrative or customer service experience, preferably in construction or home renovation
• Experience working within a luxury brand environment is a plus
• Proficiency with business systems such as CAD, Epicor, Salesforce, or Microsoft Office
• Strong calendar management and regional scheduling skills
• Excellent organizational, time management, and detail-oriented skills
• Ability to work in a fast-paced environment with a positive, self-starting attitude

Preferred Qualifications

• Associate's Degree in Business Administration or Accounting from an accredited institution

Benefits

• Medical, Dental, and Vision insurance
• Paid Time Off (PTO), sick time, and paid holidays
• 401K retirement plan with company match
• Generous company discounts and referral bonuses
• Opportunities for career growth and promotion

About the Company

Founded in 1978, California Closets is the leader and design authority in premium space management. We deliver custom-designed organizational solutions, from walk-in closets to home offices, helping customers make space for what truly belongs in their homes.