Customer Journey Specialist

Responsibilities

• Act as the primary contact for all candidate enquiries and ensure timely follow-up
• Support candidates throughout their journey, providing an empathetic and reassuring experience
• Provide accurate, non-clinical information about products and implant solutions
• Attend local events to represent Cochlear and engage with the community
• Track all interactions in CRM systems and capture valuable insights
• Collaborate with internal teams to improve candidate engagement and the Direct-to-Consumer platform

Requirements

• Bachelor’s degree or higher
• Fluent in both Czech and English
• Advanced IT skills, including MS Office (Excel) and web-based collaboration tools
• Experience with CRM systems, such as Salesforce
• Experience in customer-facing roles with a focus on relationship or account management
• Valid driver’s license
• Willingness to travel up to 60% nationally and approximately 10-20% internationally

Preferred Qualifications

• Experience in project-oriented work
• High level of emotional intelligence and strong interpersonal skills
• Ability to work independently and manage complex customer journeys

About the Company

Cochlear is the global leader in implantable hearing solutions. Our mission is to help people hear and be heard, empowering individuals to connect with others and live full, active lives. We are dedicated to innovating future technologies that transform the way the world understands and treats hearing loss.