Customer Implementation Specialist

Responsibilities

• Lead the onboarding and implementation process for new customers to ensure timely and successful deployment of the KnowBe4 platform.
• Collaborate with Customer Success Managers (CSMs) and Sales teams to design implementation plans tailored to specific customer goals.
• Provide hands-on support during platform setup, configuration, and initial training sessions.
• Act as the primary point of contact for customers during the implementation phase, resolving inquiries and issues promptly.
• Conduct regular check-ins to monitor progress, identify roadblocks, and ensure alignment with success milestones.
• Document implementation steps and contribute to the internal knowledge base to improve processes.
• Coordinate with technical support to resolve complex technical questions during the onboarding process.
• Work with the existing customer base to integrate new products and features to improve overall satisfaction and loyalty.

Requirements

• Associate's Degree or equivalent work experience and education.
• Familiarity with standard concepts, practices, and procedures within the IT Security field.
• Experience using Salesforce or other CRM platforms.
• Proficiency with Microsoft Excel, Microsoft Word, Gmail, and Google Docs.
• Experience in a Customer Success Manager role.
• Strong verbal and written communication skills.
• Excellent time management, organization, and collaborative teamwork skills.
• Ability to build rapport with customers via phone, email, and video conferencing.

Preferred Qualifications

• Prior IT experience or technical exposure.
• Basic technical understanding of the KnowBe4 platform.

Benefits

• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses.
• Adoption assistance.
• Tuition and certification reimbursement.
• Certification completion bonuses.

About the Company

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans through attack simulation, training, and collaboration security.