Customer Implementation Manager

About the Company

Relay Payments is a modern, digital payment network for the trucking and logistics industries. Founded in 2019, our Atlanta-based fintech includes more than 150 team members and provides secure, reliable over-the-road transactions for drivers, carriers, and truck stops nationwide.

Responsibilities

• Lead strategic project kickoffs and maintain regular communication with 50+ clients to transition customers from onboarding to go-live
• Drive high platform engagement by monitoring account usage for administrators and drivers
• Partner with the Sales team to ensure seamless handoffs and alignment during implementation
• Perform platform demos and act as a product expert to ensure client enablement
• Advocate for customer needs cross-departmentally and manage escalations to mitigate roadblocks
• Maintain Salesforce notes across all cases to ensure project management accountability

Requirements

• 2-4 years of experience in software implementation
• Proven project management experience with the ability to meet deadlines and manage multiple projects
• Ability to build trust and accountability with a diverse client base
• Experience coordinating cross-functional teams to resolve complex issues
• Strong attention to detail and ability to adapt to product enhancements
• Excellent written, verbal, and presentation skills
• Self-starter with strong organizational and consultative skills

Preferred Qualifications

• Exposure to TMS solutions and their integrations