Customer Happiness Officer

Responsibilities

• Serve as the first point of contact for customers via walk-ins, phone calls, and emails
• Handle customer inquiries, requests, and complaints in a professional and timely manner
• Ensure a positive and seamless customer experience at all touchpoints
• Maintain accurate records of customer interactions and transactions
• Coordinate with internal departments to resolve customer issues efficiently
• Support front desk and reception activities, including scheduling appointments and managing customer flow
• Prepare reports and updates regarding customer feedback and service performance
• Ensure compliance with company policies, procedures, and service standards

Requirements

• UAE National (Emiratization role)
• Bachelor’s degree or Diploma in Business Administration, Customer Service, or a related field
• Fluency in both Arabic and English (written and spoken)
• Proficiency in MS Office or Google Workspace
• Strong communication and interpersonal skills
• Customer-oriented mindset with a positive attitude and attention to detail
• Ability to multitask and work effectively in a fast-paced environment
• Willingness to work on-site in Sharjah

About the Company

Founded in 1978, Al Marwan Group is a diversified organization serving the construction, heavy machinery, Oil & Gas, real estate, development, and Hospitality sectors across the GCC. The Group operates through multiple business units and subsidiaries, delivering integrated solutions supported by strong operational expertise and a well-established regional presence.