Customer Experience Specialist

Responsibilities

• Warmly greet customers and create a welcoming atmosphere
• Assist guests with product questions, recommendations, and special requests
• Share knowledge of bakery items, seasonal offerings, and specials
• Prepare and serve espresso drinks, coffee, and other beverages to order
• Accurately ring up purchases, handle cash and credit payments
• Maintain cleanliness and organization in customer areas
• Address customer concerns with empathy and provide quick resolutions
• Opener shift includes filling bakery cases, making coffee, cutting samples, and filling orders

Requirements

• Friendly, positive, and customer-focused attitude
• Strong communication and interpersonal skills
• Ability to work efficiently in a fast-paced environment
• Comfortable handling transactions and operating a register
• Reliable, punctual, and team-oriented
• Ability to stand for extended periods and lift up to 25 lbs
• Previous customer service or retail experience is a plus

Benefits

• Free coffee and bakery items while you work
• Holiday pay (Full time)
• Flexible PTO that never expires (Full time)
• 25% discount at all locations

About the Company

At Uncle Mike’s, we believe every visit should feel warm, welcoming, and memorable. Our Customer Experience Specialists are the friendly faces of our bakery, focused on creating outstanding customer experiences.